I'm Zara Sadat

CX Designer

UX Designer

Product Designer

Service Designer

About Me

I am a senior UX and Product Designer with an extensive professional background that encompasses years of experience as a CX Manager, Interior Designer, Lead Consultant, and Sales Manager. ‍ My journey through these diverse roles has given me a multifaceted perspective on design and business. I develop solutions that empower smart businesses to enhance customer relationships and unlock new revenue streams with user-focused and insight-based designs. ‍ With a strong collaborative spirit, I effectively partner with engineers and product teams to drive optimal outcomes.

Agile Methodology

Stakeholder Management

User Research

Human Centred Design

UX Flows

User Interface

Information Architecture

Facilitating Workshops

Persona Creation

Mentoring

When I'm not at work, you'll often find me exploring new places and embracing different cultures through travel. I'm also a dedicated gardener, tending to plants and revelling in their growth. Cooking is another passion of mine. It's like storytelling, where I combine flavours and ingredients to create delicious tales on a plate. Zara Sadat

My Resume


Print CV

Experiences

  • Nov 2022 - Present

    Senior UX and Product Designer | Project Task ManagerAwards , SeedAs a design team leader, I directed and mentored the UX design process, overseeing projects such as the Awards Photo Contest website, Ambassador Dashboard, Judges Dashboard, and Nominate Photographers interface for Awards.Photos. I also pioneered a new platform segment, improved customer engagement, managed a diverse team, collaborated with key stakeholders, facilitated ideation workshops and cross-functional management meetings to ensure project success and address challenges effectively.

  • Sep 2022 - Nov 2022

    UX ConsultantWiproMy role focused on a B2B UX project, involving a detailed review of an Admin & Sales Portal for a major client. I conducted research and competitor analysis to identify opportunities for process automation, enhancing efficiency and reducing errors. My skills included cross-functional meetings, critical thinking, UX design, persona creation, user journey mapping, stakeholder management, research, and competitor analysis.

  • Jul 2022 - Jul 2023

    UX ExpertAcademy Xi As a casual mentor for online students at AcademyXi, I provided personalised guidance and support to students. I facilitated a dynamic online learning environment, delivering insights, feedback to empower their professional growth and success.

  • May 2022 - Oct 2022

    UX/CX DesignerSymbioI played a pivotal role in optimizing our ticketing portal functionality by thoroughly assessing the existing system and strategically implementing improvements to enhance user experience and streamline processes. I used CX tools to gather feedback for data-driven improvements and provided actionable insights with PowerBI dashboards.

  • Feb 2022 - Apr 2022

    UX/UI DesignerBuiltOptimoI applied Human-Centered Design (HCD) methodology to create a user-friendly homepage for a newly launched construction startup. The design focused on enhancing user engagement and optimizing the overall user experience.

  • Dec 2021 - Dec 2022

    UX/UI DesignerCivic MakersI undertook an end-to-end UX/UI design role for a Climate Change Project, focusing on the Result Page for a Carbon Emission Calculator. This project is dedicated to aiding the local government in achieving their 2026 carbon emission reduction target.

  • Sep 2021 - Nov 2021

    UX/UI DesignerEndeavourXI supported EndeavourX in crafting a distinctive online learning experience to showcase their company and attract top talent. This involved a redesign of their website and career portal to better meet these objectives.

  • Sep 2021 - Nov 2021

    Product DesignerDan MurphyI worked with Dan Murphy to enhance the customer experience by making the Dan Murphy Chatbot more personable and engaging, aiming to create a stronger connection between customers and the Dan Murphy brand.

  • Jun 2021 - Aug 2021

    Product DesignerLebascoCreated a website with a focus on empowering customers to personalise their online shopping experience. Using a HCD approach, the objective was to offer a tailored shopping journey that caters to individual preferences, guaranteeing customers satisfaction in their purchases. This involved features such as recommending suitable colours, styles, and sizes based on users' skin tone, body shape, and size.

  • Jun 2019 - May 2021

    CX ManagerDavid JonesAs a CX Manager / Store Coordinator at David Jones, responsibilities included overseeing a customer service team, managing online orders and addressing inquiries, managing stakeholder relations, handling administrative tasks, and coordinating contractor services for maintenance activities.

Education

  • 2000

    Bachelor of Computer Science(Shiraz Uni - Shiraz)

  • 2010

    Diploma of Interior Design(Navid Academy - Shiraz)

  • 2013

    Master of Design (UNSW - Sydney)

  • 2021

    Management of Business Administration(Diploma - TAFE - Sydney )

  • 2021

    UX/UI Design Transform(Academy Xi - Sydney)